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Shipping & Returns

SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

 

Shipping Method

We use third-party courier services to deliver all orders. Once your order has been dispatched, it is handed over to the courier for delivery.

 

Delivery Times

Estimated delivery times:

 

  • Local (within South Africa): 2–5 business days after dispatch

  • Remote areas may take slightly longer

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Delivery times are estimates and may vary depending on courier capacity, location, and external delays.

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Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. Any free shipping promotions will be clearly stated on the website.

 

Tracking

Where available, tracking details will be provided once your order has been shipped.

 

Delays

We are not responsible for delays caused by courier services, weather conditions, or other external factors beyond our control.

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Incorrect Address

It is the customer’s responsibility to ensure all shipping details are correct at checkout. We are not liable for orders delivered to incorrect addresses provided by the customer.

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Contact

If you have any issues with your delivery, please contact us via the website contact page with your order details.

Return & Exchange Policy

Due to the nature of our products, we do not accept returns on opened or used items.

 

We only offer refunds or replacements if:

 

  • The item arrives damaged

  • The wrong item was sent

  • The order is missing items

 

 

To request a refund or replacement, please contact us within 7 days of delivery with your order details and clear photos if applicable.

 

Shipping costs are non-refundable.

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